Normandale Community College                                                          Effective Review Date:  Spring 2008

Common Course Syllabus                                                                   To be Reviewed Annually

I.      Identifying Information

        A.   Course:  HSMA 1162 - Hotel Lodging Management

        B.   Offered Spring Semester

        C.   No prerequisite; however, it is recommended HSMA 1100 be taken with this course.

II.     Catalog Description

To develop an understanding of the front office and its importance in the hotel information system.

III.    Learning Outcomes

        The student:

        A.   Will possess an understanding of the front office structure and operation, and gain an appreciation of its relationship to the total hotel or motel operation.

        B.   Will be able to define and discuss the different operational aspects of any front office.

        C.   Will possess the knowledge of the relationship of each department of the front office.

        D.   Will be able to analyze the skills of the front office personnel and all staffing requirements.

        E.   Will study selling and handling quests techniques in the field.

        F.   Will study the application and utilization of this knowledge and techniques.

        I.    Will understand the importance of developing a customer/guest oriented approach in front office operations.

IV.    Course Format

        A.   Textbook:  Front Office Operations by Kasvana and Brooks, Fourth Edition, AH & MA, E.I.

        B.   Lecture/Discussion/Films and Videos.

        C.   Special Project Assignments/ Field Trips

V.    Evaluation System

        A.   Attendance

        B.   Performance and professionalism

        C.   Quizzes and Midterm Exam

        D.   Problems and assignments

        E.   Final exam

VII.   Outline of Major Content Area

        A.   The Lodging Industry

        B.   Hotel Organization

        C.   Front Office Operations

        D.   Planning & Evaluating Operations

        E.   Revenue Management

        F.   Managing Human Resources

VIII.  Grading Composition

The instructor will utilize a combination of evaluation strategies including exams, quizzes, papers, case studies and site evaluations.