Normandale Community College
Common Course Outline

            BUSN 2100 - Human Relations and Effective Teams

I. EFFECTIVE DATE OF OUTLINE
Fall, 2000.  To be reviewed by the department annually.

II. CATALOG DESCRIPTION
BUSN 2100 - Human Relations and Effective Teams (3 credits)
Offered:  Fall, Spring
Prerequisites:  None
Course Description:  Focuses on the importance of personal and group interrelationships within an organization.  Topics covered are the communication process, diversity, equal opportunity, workplace bias, group leadership, and the psychological aspects of group dynamics.

III. RECOMMENDED ENTRY SKILLS/KNOWLEDGE
Reading level 3, English level 2, Math level 1

IV. MAJOR CONTENT AREAS (TOPICS)
Personal behavior style profile.  Understanding the need for managing interpersonal relationship.  Styles under stress.  Versatility.  Making accurate predictions about people.  Develop management strategies. Establishing shared purpose, forging shared operational values, clarifying team roles and procedures, conducting effective meetings, making effective decisions, confronting and resolving conflict, conducting self-assessments and correcting problems, seeking organizational integration, sharing rewards and celebrating, the team leader, 4 stages of teams, building a strong foundation, leadership issues, social style and improving interpersonal relationships in teams and leaders.

V. LEARNING OUTCOMES
Upon completion of this course, the student should be able to:
 A. Understand differences in people’s behavior.
 B. Improve one’s communication with others.
 C. Increase effectiveness with others by recognizing and working with the unique strengths and weaknesses of personal styles.
 D. Describe behavior into areas based on three different behavior models.
 E. Increase one’s own or group performance by reducing tension.
 F. Identify the degree of assertiveness and responsiveness associated with various behavior styles.
 G. Develop greater enjoyment from interacting with people by understanding and recognizing each person’s style.
 H. Develop and use the appropriate strategy for managing decision making situations and negotiations.
 I.  Explain the nine traits of highly successful work teams.
 J. Explain the main reason why teams succeed-or fail.
 K. Describe three proven strategies for galvanizing diverse personalities and talents into a cohesive team.
 L. Describe how to clarify team roles:  deciding who does what, when and why.
 M. Describe what every team must do before planning a course of action.
 N. Explain the five styles of conflict resolution-when, why and how to use each.
 O. Explain the five stages for confronting and resolving conflict.
 P. Describe how to fix a broken team:  tools and techniques for team repair and maintenance.
 Q. Describe how to nurture team identity and commitment.
 R. Demonstrate how to conduct meetings and help a team solve problems and make decisions.
 S. Describe the four developmental stages teams will go through.
 P. Describe how to lead a team.
 Q. Demonstrate interpersonal relationship skills understanding and improvement.
 

VI. METHODS USED FOR EVALUATION OF STUDENT LEARNING
A. Weekly quizzes
B. Classroom participation
C. Report focusing on behavioral style

VII. SPECIAL INFORMATION
 None